NEUE PANTS

Shipping

Size, weight, and destination of your chosen items will dictate the overall shipping cost. Depending on your location the following delivery options are offered DHL, UPS, and USPS. All relevant delivery options available for your order will be displayed at checkout. After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Orders will be shipped within 2 business days.

 All Continental United States purchases over $300 are eligible for free shipping.

International purchases over $1000 (USD) are eligible for free shipping.

Duties and Taxes are not included in your order; we cannot change the price of items to avoid costs.

Return Eligibility

To be eligible for a return, your item(s) must meet the following conditions:

-Item being returned is not a Final Sale item (Final Sale items are items that have been discounted 40% or more)

-Postmarked within 30 days of original order.

-In original, unused, unaltered and unwashed condition.

-Returned with original tags and packaging.

-Swimwear, socks, or any undergarments will not be accepted.

Return Instructions

If for any reason you are not satisfied with your purchase, please reach out to us at returns@galleryaesthete.com

Let us know the reason for your return request.

We will followup with you within 48 hours to review your request and once approved we will provide you with an RMA# 

Please include this RMA# in a note in your return shipment.

While under some circumstances we will provide you with a prepaid return shipping label, if one has not been provide please follow these instructions:

We require that you ship your return via courier service only to the address listed  below. Please ensure you arrange suitable insurance when returning any items, as we cannot accept responsibility in the case of loss/damaged for items we do not ship ourselves. Please also email the tracking number for your package to the store email (info@galleryaesthete.com). Exchanges, once your returned item(s) are received the exchange will be shipped out free of charge.

Gallery Aesthete
1751 W Division St.
Unit: Ground Floor-West
Chicago Illinois 60622

Refunds

Any purchased item discounted 40% or greater is considered Final Sale and is non-refundable

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or payment provider, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@galleryaesthete.com.

Sale Items

Items discounted 40% or more are considered Final Sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged .  If you need to exchange your purchase for the same item, send us an email at info@galleryaesthete.com 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.